Richard Mille RM11-FM ‘Sandblast’

Thank you for choosing The Vault for your exquisite timepiece & jewelry needs. We strive to provide a seamless and enjoyable shopping experience, including efficient and reliable shipping services. Please review our shipping policy below:

1. Processing Time:

• Orders are typically processed within 1-2 business days from the date of purchase.
• During peak seasons or promotional periods, processing times may extend, and we appreciate your patience.

2. Shipping Methods:

• Express Shipping: Insured Priority delivery within 1-2 business days based on destination, could vary.
• In-store PICKUP option available on most items. Contact for information.

3. Shipping Costs:

• Shipping costs are calculated at checkout based on the selected shipping method and the destination.
• Free standard shipping may be available for qualifying orders; please check our promotions for more details.

4. Order Tracking:

• Once your order is shipped, you will receive a confirmation email with a tracking number.
• Use the provided tracking information to monitor the status and location of your shipment.

5. International Shipping:

• We offer international shipping to select destinations. International shipping fees and delivery times vary based on location.

6. Customs and Duties:

• International customers are responsible for any customs fees, taxes, or duties imposed by their respective countries.

7. Address Accuracy:

• Please ensure that your shipping address is accurate and complete to avoid any delivery issues.
• We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

8. Shipping Partners:

• We partner with reputable courier services ,such as, FedEx, Ferrari Express , Malca Amit & BRINKS to ensure the safe and timely delivery of your orders.

9. Shipping Restrictions:

• Some products may have shipping restrictions due to size, weight, or destination. Please check the product details for any specific restrictions.

10. Contact Us:

• If you have any questions or concerns about your order or our shipping policy, feel free to contact our customer service team at sales@thevaultwatches.com.

Thank you for choosing The Vault. We appreciate your trust in our commitment to delivering high-quality products and exceptional service.

We have a NO RETURN policy, unless wrong item was sent.

If eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging with receipt or proof of purchase.

For inquiries, you can contact us at sales@thevaultworldwide.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

 

THE VAULT Warranty

2-Year Limited Warranty

This warranty, provided by THE VAULT, covers the mechanical functions of your automatic watch, including (but not limited to) issues such as running fast/slow or inexplicably stopping functioning. You have a full two years from the date of purchase to send your watch back for servicing. This warranty is applicable exclusively to watches purchased from THE VAULT website. THE VAULT does not make representations on behalf of any watch manufacturer.

Our warranty is comparable to any manufacturer's warranty, with the distinction being that the service will be performed at THE VAULT's location. We employ expert watchmakers qualified to work on all major brands, utilizing factory-authorized replacement parts whenever applicable. Evidence of abuse beyond the factory-specified tolerances will void this warranty. All watches meet the manufacturer’s water resistance specifications, and maintaining the watch crown closed is crucial for preserving this water resistance and preventing damage to the movement.

Warranty Exclusions:

• This warranty excludes any water damage due to a loose and/or open crown.
• Damage to the crystal due to regular wear is not covered.
• Replacement of quartz watch batteries is not offered under this warranty.

Authenticity: All watches sold on THE VAULT website are verified authentic and in working condition. We do not sell replica watches. "Unworn" watches include the original box, instruction booklet, and warranty paperwork/card (unless otherwise noted in the description). "Pre-owned" watches, also verified authentic with no aftermarket parts, are in good working condition but may not include the original box or warranty paperwork. Individual listings will specify what is included with the watch. In lieu of an original box, THE VAULT will provide a store watch box for listings without one.

THE VAULT is not an authorized dealer of the watch brands we sell. We obtain our watches from reputable sources dealing directly with authorized dealers and distributors. The watches may be in "unworn" or "unused" condition or "previously owned." In the absence of condition notes, the customer will assume the watch is "previously owned." THE VAULT makes no representations regarding the validity of any manufacturer’s warranties and does not act as a representative for customers to any watch manufacturers. Any warranties offered by THE VAULT are strictly through the website using our own authorized watchmakers.